Chapter 9: Software Tools and Dashboards. 2 V. Kumar and W. Reinartz – Customer Relationship Management Overview Topics discussed  CRM Implementation. – ppt download

3 V. Kumar and W. Reinartz – Customer Relationship Management CRM Implementation Options  Developing Software In-House  Buying Licensed Software  Outsourcing a Managed Service

Source: Chapter 9: Software Tools and Dashboards. 2 V. Kumar and W. Reinartz – Customer Relationship Management Overview Topics discussed  CRM Implementation. – ppt download

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